Get instant technical assistance from our IT experts. Download our secure remote support tool below.
Our secure remote support tool allows our technicians to safely access your computer to diagnose and resolve IT issues quickly.
Secure • No Installation Required • Windows Compatible
Click the download button above and run the ShorelineSupport.exe file
The program will display your unique Support ID number
Call (413) 244-3450 and provide your Support ID
Our technician will connect and resolve your IT issue
Common questions about our remote support service
Yes, our remote support tool uses bank-level encryption and requires your explicit permission to connect. You can see everything we do and disconnect at any time.
No installation required. Our support tool is portable and runs directly without making changes to your system.
Call us at (413) 244-3450 and we can email you the file or guide you through alternative connection methods.
Yes, we have Mac-compatible remote support tools available. Contact us for the appropriate version for your system.