What’s Included
- 24/7 monitoring, patching, and maintenance
- Unlimited help desk during business hours
- Endpoint protection and email security
- Backup and recovery management
- Vendor coordination and asset management
- Onsite support across the North Shore
Benefits for North Shore SMBs
- Reduce unexpected outages and ticket volume
- Predictable monthly costs
- Security-first standards and compliance support
- Local, responsive technicians
FAQ
How quickly do you respond?
Critical issues: typically within 15 minutes. Non-critical: within 4 hours during business hours.
Do you support remote and onsite?
Yes. We handle most requests remotely and dispatch onsite as needed across Peabody, Salem, Danvers, Beverly, Lynn, and nearby.